At Genic Solutions Pte Ltd (“Company”, “we”, “our”, or “us”), we are committed to protecting the privacy and data security of our clients and their customers. This Privacy Policy outlines how we collect, use, disclose, and protect personal data in compliance with the Personal Data Protection Act (PDPA) of Singapore and other applicable laws.
By using our software and services, you agree to the collection and use of information in accordance with this policy.
We collect only the minimum amount of data necessary to provide our services. We do not collect personal data without explicit consent.
We use the collected data solely to provide and improve our software solutions:
✅ To deliver requested services and maintain system functionality.
✅ To process transactions securely via Stripe (Credit Card Only).
✅ To provide customer support and troubleshoot issues.
✅ To enhance security and prevent fraud.
✅ To analyze service performance for optimization.
✅ To comply with legal and regulatory obligations.
We do not use customer data for marketing purposes without consent, nor do we sell or share data with third parties. All the data always belong to the client. Genic Solutions Pte Ltd ( Company) doesn’t hold any rights on the data.
We implement strict security measures to safeguard personal data:
✅ Encryption: All data is encrypted at rest and in transit to prevent unauthorized access.
✅ Access Control: Data access is restricted to authorized employees with a need-to-know basis.
✅ Secure Hosting: Our servers are hosted in secure data centers with 24/7 monitoring.
✅ Regular Audits: We conduct periodic security assessments to ensure compliance with industry standards.
✅ Two-Factor Authentication (2FA): Used for administrative access where applicable.
We do not share customer data with unauthorized third parties. However, we may disclose data in the following situations:
✅ Legal Compliance: If required by law, regulatory authorities, or law enforcement.
✅ Service Providers: Securely shared with third-party partners (e.g., Stripe) only for service fulfillment.
✅ Business Transfers: In the event of a merger, acquisition, or asset sale, data may be transferred with prior notice.
In the unlikely event of a data breach, we will:
• Notify affected customers immediately.
• Provide details of the impact and remedial steps.
• Take necessary corrective actions to mitigate risks.
We comply with the Personal Data Protection Act (PDPA) of Singapore, ensuring:
✅ Consent-based collection of personal data.
✅ Right to access and correct personal data.
✅ Right to withdraw consent for data processing.
✅ Proper data protection measures to prevent unauthorized use.
You have the right to:
✔ Request access to your personal data.
✔ Request correction of inaccurate data.
✔ Withdraw consent for data collection and processing.
For any inquiries, please contact us at:
📧 Email: support@genicteams.com
📍 Address: 10 Ubi Cres, #04-50 Lobby C, Ubi Techpark, Singapore 408564
Our mobile application may collect location data in the background – that is, even when the application is not actively being used – for the sole purpose of delivering essential operational features, including but not limited to:
✅ Real-time employee location tracking for field service and workforce management.
✅ Geo-fencing, route planning, and route optimization for enhanced service delivery.
✅ Safety monitoring and attendance verification within designated work zones.
This data collection is conducted strictly with the user’s explicit and informed consent. Prior to requesting location access, users are presented with a clear in-app disclosure detailing the nature and purpose of this data usage.
We affirm that background location data is never used for advertising, marketing, or unrelated analytics purposes. All collected data is stored in a highly secure, encrypted database and is processed in accordance with industry-leading data protection practices and our internal security protocols.
Users retain full control over their data at all times. User may:
✅ Revoke location permissions at any time via your device settings.
✅ Request account deletion, along with all associated data, directly from within the app or by contacting our support team.
We are committed to upholding user privacy and data security as a foundational principle of our application.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes implies acceptance of the revised policy.
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